Frequently asked questions

  • The camera and app have the following security features:

    • End-to-End Encryption: Ensures that your video streams and data are secure.

    • Two-Factor Authentication (2FA): Adds an extra layer of security to your account.

    • Regular Updates: Security patches and updates are regularly provided to protect against vulnerabilities.

    Security camera manufacturers trust the Ubox App because it complies with industry standards for data protection, making it a safe choice for users.

  • You can not view more than one camera at a time.

  • Verizon, AT&T, and T-Mobile

  • The WIFI camera has a 1-3 second delay.

    The Cellular camera has a 2-5 second delay.

    Viewing in HD can increase the delay.

  • Point the camera at a distant object and press the button labeled “Focus Calibrate”. The camera sill automatically zoom in and calibrate the focus. Do not close the app during this time.